Last updated October 25, 2026

This Privacy Policy explains what information the FieldStacker service ("the Service"), operated by Kiwi Alarms LLC ("the Company"), collects and how it is used. FieldStacker is field sales and service software for door-to-door and mobile businesses — alarms, solar, pest control, fiber, and mobile field-service trades. This policy is provided for transparency and is not legal advice.

Information we collect

Account details: your name, email, phone number, the business you work for, and password (stored hashed). If you opt in to text messages, we also keep a record of that consent and the date you gave it — see Text messages (SMS).
Usage & activity: the knocks, quotes, jobs, estimates, invoices, and installs you log, plus general app-usage data that helps us run and improve the Service.
Customer & lead data you enter or pull: quotes, jobs, and contact details for the customers you work, and any just-sold home or property/owner data you source through the Service.
Location: approximate or device location used for mapping, routing, and mileage tracking, when you enable it.
Device & notifications: basic device information and push-notification tokens so we can deliver alerts you opt into.
Bank account data (optional, business owners only): if you connect a bank account, the account names, last four digits, and transactions described in Bank connections (Plaid).

How we use it

We use this information to operate the Service. That means running your knock map and quotes, sourcing leads, scheduling jobs and installs, creating estimates and invoices, taking payments, tracking your sales and 1099 finances, sending notifications you request, processing billing, providing support, and keeping the Service secure.

Third parties we rely on

We share data only as needed to provide the Service, with providers such as:

Stripe: payment processing. Card details go directly to Stripe; we do not store them.
Plaid (optional): if you connect a bank account, Plaid Inc. links it for us — see Bank connections (Plaid).
Google Maps Platform: maps, geocoding, routing, and driving-distance for mileage.
Google Calendar (optional): if you connect it, we sync the appointments you schedule to your own calendar — see “Google account data (Calendar sync)” below.
Property & lead-data providers supply just-sold home leads and, on plans that include it, homeowner owner-of-record information.
Email, SMS & push-notification services deliver verification, alerts, invoices, and support messages. Where you have opted in to text messages, our messaging provider receives your mobile number for the sole purpose of delivering those messages on our behalf.

We do not sell your personal information.

Google account data (Calendar sync)

If you choose to connect your Google Calendar, FieldStacker requests permission to view and edit events on your calendars (the https://www.googleapis.com/auth/calendar.events scope). We use this access for one purpose only: to power the calendar features you asked for — checking your availability when a customer books a job or consultation, and creating, updating, or removing the appointments you schedule in FieldStacker on your own Google Calendar. We request it only when you connect Google Calendar, and you can disconnect at any time in the app or at myaccount.google.com/permissions, which revokes our access. We store only what’s needed to keep those events in sync (such as event identifiers and your authorization tokens, held securely); we do not copy or retain the rest of your calendar.

Limited Use. FieldStacker’s use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, we use Google Calendar data solely to provide and improve these calendar features; we do not sell it; we do not transfer it to others except as necessary to provide or improve the feature, to comply with applicable law, or as part of a merger or acquisition; we do not use it for advertising; and we do not allow humans to read it except with your explicit consent, where necessary for security or to comply with the law, or when the data has been aggregated and anonymized.

AI features and Limited Use. Some FieldStacker features use artificial intelligence provided by Anthropic (the Claude API) — for example, drafting follow-up messages, coaching sales objections, and reading receipts you photograph. Our use of any information received from Google Workspace APIs, including Google Calendar data, is never used, transferred, or sold to create, train, retrain, or improve any generalized or foundational machine-learning or artificial- intelligence model, whether our own or a third party’s. Anthropic processes data submitted to its API under commercial terms that prohibit using that data to train its models, and Google user data is not shared with any AI provider for training or any other secondary purpose. This use adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Bank connections (Plaid)

A business owner can choose to connect the business’s bank account to FieldStacker’s bookkeeping (Finances → Bank sync). The connection is made through Plaid Inc.: you sign in to your bank inside Plaid’s own window, so FieldStacker never sees or stores your bank username or password. Before Plaid opens, we email a one-time code to the address on your account to confirm it’s you, and you tick a box giving your consent to the connection.

What we receive and keep: the names and last four digits of the accounts you connect, and the transactions posted on or after the day you connect (date, amount, description, merchant name and Plaid’s category). We also hold the access token Plaid issues for the connection.

How we use it: only to show you those transactions so you can add, match or ignore each one in your own books. Nothing is added to your books until you choose to add it. We do not sell bank data, we do not use it for advertising, we do not share it with anyone except Plaid (to keep the connection working) and as the law requires, and we do not use it to train artificial-intelligence models.

How we protect it: the access token, the transaction descriptions and merchant names, and the account names and last-four digits are encrypted in our database. All traffic is encrypted in transit (TLS 1.2 or higher). See our Security page.

Retention and deletion: we keep bank data only while the bank is connected. When you tap Disconnect, we remove the connection at Plaid and delete that bank’s account names and transactions from FieldStacker. If you delete your FieldStacker account, every bank connection is removed at Plaid and all bank data is deleted at the same time. Entries you chose to add to your books are your own bookkeeping records; they stay until you delete them or your account. You can also ask us to delete bank data at any time by emailing support@fieldstacker.com.

Plaid handles your data under its own End User Privacy Policy. You can also see and manage the connections Plaid holds for you at my.plaid.com.

Text messages (SMS)

If you give us your mobile number and opt in, we send you text messages about your own account — for example a reminder for an appointment or install on your schedule, an alert when one of your customers approves a quote or books a job, or a notice about your subscription. Consent to receive texts is optional and separate: it is never a condition of creating an account, starting a trial, buying a subscription, or using any other part of the Service, it is never bundled into another agreement, and the box is never ticked for you.

Message frequency depends on your own activity in the app — typically a few messages per week. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can stop the messages at any time by replying STOP to any message, or by turning texts off in your account settings. Reply HELP to any message, or email support@fieldstacker.com, for help.

We do not sell or share your mobile number, your opt-in, or your consent to receive text messages with any third party for their own marketing purposes, and we do not share that consent with anyone for any purpose other than delivering the messages you asked for. Your number goes only to the messaging provider that carries our messages, and only for that.

Text messages you send to your own customers through the Service are a separate matter: you are the sender of those messages, and the consent behind them is yours to collect and honour. See the Terms.

Cookies & sessions

We use a session cookie to keep you signed in and to operate core features. We do not use third-party advertising trackers.

Google Analytics: our own marketing website (www.fieldstacker.com) also uses Google Analytics to understand how visitors use it, such as which pages are viewed and how people find us. Google Analytics sets its own cookies and receives your IP address and basic browser and device information; we do not use it for advertising. See how Google uses this information at policies.google.com/technologies/partner-sites, and opt out with Google's browser add-on.

Site analytics: when you visit our website, or a website or campaign page a business publishes with our software, we record the pages viewed, the device type, an approximate city and your IP address. The IP address is kept with that visit record for up to 90 days (visible to us and, for its own pages, to that business) and is then removed.

When something goes wrong in the app we keep a short technical report (which page, what failed, your account number; never passwords, card numbers or what you typed) for up to 90 days so we can fix it.

Data retention & security

We keep your information for as long as your account is active or as needed to provide the Service, then delete or anonymize it within a reasonable period. If you disconnect Google Calendar or delete your account, we delete the associated Google authorization tokens and synced event references. If you disconnect a bank or delete your account, we remove the connection at Plaid and delete that bank data, as described in Bank connections (Plaid). We use industry-standard measures to protect your data, though no system can be guaranteed perfectly secure.

Your choices

You can access, correct, or request deletion of your account information by contacting us. You can stop text messages by replying STOP or by turning them off in your account settings. You can disconnect Google Calendar at any time from the app or at myaccount.google.com/permissions, and you can turn off location and push notifications from your device or account settings.

Your responsibility for customer data

As a user, you are responsible for handling the customer, lead, and homeowner information you collect through the Service lawfully, including obtaining any consent required and honoring Do-Not-Call and privacy rules in your area.

Children

The Service is for business use by adults and is not directed to anyone under 18.

Changes

We may update this policy from time to time. Material changes will be posted here with a new date.

Contact

Questions about privacy? Email support@fieldstacker.com.

Privacy Policy